How long will it take to receive my order?

Our custom serum and skincare set ship in two parts:

  1. Your first delivery will be an at-home skin test, which usually takes about 2-4 business days.
  2. After you finish your skin profile and at-home skin test, your custom formulas should be delivered to your doorstep within 7-10 business days.

Hand sanitizer orders typically take 2-4 business days, and skincare re-orders usually arrive within 7-10 business days.

Please note that due to Covid, shipping times may take a bit longer than usual.

Do you offer international shipping?

Pure Culture Beauty is currently available within the United States and Canada.

My package was marked as delivered, but I didn't receive it - is it lost?

Try checking any hidden areas at your delivery location, since your shipping carrier may have left your package where it's not easily visible for security. If you still can't find it, don't fret. Carriers sometimes mark packages as "delivered" before they've dropped off. Please contact your carrier directly if it's been more than two hours since you received the delivery notification.

What is your return policy? What are my options if I'm not totally satisfied with my products?

We're confident we can help you find a solution for skincare that works. Please contact us at within 30 days for a one-time reformulation or refund

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