Is your packaging recyclable?

We use recyclable packaging for everything we produce, from the paper for our at-home skin tests to our gorgeous glass bottles. As always, check with your local recycling facility to ensure these materials are recyclable in your neighborhood:

  • Our glass bottles have recyclable plastic closures, and are reusable if you wish to repurpose them.
  • Our cleanser tube and lids are made from biodegradable sugarcane. We opted to use a sticker label on these tubes so it can be peeled off before recycling.
  • Our paper products are all FSC certified, and our envelopes and boxes are designed to be reused.
How long will it take to receive my order?

Our custom serum and skincare set ship in two parts:

  1. Your first delivery will be an at-home skin test, which usually takes about 2-4 business days.
  2. After you finish your skin profile and at-home skin test, your custom formulas should be delivered to your doorstep within 7-10 business days.

Hand sanitizer orders typically take 2-4 business days, and skincare re-orders usually arrive within 7-10 business days.

Please note that due to the Covid-19 pandemic, shipping times may take a bit longer than usual.

Do you offer international shipping?

We do not offer international shipping at this time. We only sell and ship our products within the United States.

My package was marked as delivered, but I didn't receive it - is it lost?

Try checking any hidden areas at your delivery location, since your shipping carrier may have left your package where it's not easily visible for security. If you still can't find it, don't fret. Carriers sometimes mark packages as "delivered" before they've dropped off. Please contact your carrier directly if it's been more than two hours since you received the delivery notification.

What is your return policy? What are my options if I'm not totally satisfied with my products?

We’re confident that your custom skincare will help you make progress toward healthier skin. If you try it, and don't love it, contact us within 30 days for a complimentary reformulation or refund.

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