Inside the kit you purchased from the retailer, you'll find a unique activation code which you can redeem here to get started.
After you redeem your code and activate your account, you will be able to start your skin analysis. If you have any questions about how to redeem your code, email us at firstname.lastname@example.org.
You'll need to activate your account and complete your skin analysis before we can customize your formulas. Here's how it works:
- Click here to redeem your unique code and activate your account.
- Test your skin at home and log your results in your account — no need to mail anything back.
- Once you complete your skin analysis, we'll customize your skincare and autoship the formulas you purchased as part of your kit.
Nope, shipping is included with your original purchase. Once you complete your skin analysis, we’ll prepare your prepaid formulas and ship them directly to you at no additional cost.
No matter where it's most convenient for you to purchase your starter kit, our skin experts formulate from the same selection of active ingredients and formula technologies to support your skin goals. To learn more about the ingredients we use for each skin goal, click here.
Every Pure Culture starter kit will include an at-home test, and your choice of prepaid custom formulas — custom serum only, custom cleanser & serum, custom serum & moisturizer, or a 3-step routine with a custom cleanser, serum & moisturizer.
To reorder your custom formulas, you can either:
After purchasing the custom serum and completing your skin analysis, you will receive additional formula recommendations for your skin. Your prepaid serum will ship automatically, and you will have the option to order your custom cleanser, moisturizer or other recommended formulas at any time from your account here.
Purchases made at retail stores or through their websites are not returnable and non-refundable after opening the skin test kit, as stated on the packaging. For more about our return & reformulation policy, click here.